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COVID FAQs

Dear Friends and Community,

With the constant changes we are experiencing during this season, we thought it would be helpful to put together a list of questions you might have about our current operations at Blackberry Market.

 

Outdoor Seating

When can I come and eat AT BLACKBERRY? 

We are currently not offering any indoor seating, but will keep tables outside on Main Street and Hillside Avenue for anyone who will brave the cold! 

In the meantime, order delivery or pickup through our online ordering system, or reserve one of our delicious Weekly Family Meals for a way to enjoy a thoughtful meal for 4 at home.

 

Online Ordering, Pick Up, Delivery, & Catering

Are you still going to offer a delivery service?

Yes! We have delivery available through our online ordering system, as well as our Weekly Family Meals, for those who are close to our Glen Ellyn and La Grange locations.

We will continue to offer delivery for catering (see #12) and for orders over $120 as well. For larger orders, we ask that you contact our catering coordinator here.

Can I still order online for in-store pickup or curbside delivery?

YES, please! Between being limited in our table numbers and having to add staff to manage those tables, we will need to continue operating a hefty takeout service to stay afloat. So we appreciate those online orders…keep ‘em coming!

Can I still walk in and order takeout?

YES! We will still be accommodating walk-in orders to-go.

How can I best support Blackberry during this time? I keep telling everyone to order yummy food, but is there anything else I can do?

Why… yes! Thanks for asking (wink, wink)! We have been delighted by the response of our community during this time. We have asked for help sponsoring meals for the homeless, and you have answered abundantly. We’ve had people order meals for their local first responders and for hospital staff. We’ve had folks purchase gift cards. And those are all great ways to help! THANK YOU!

Additionally…

If you’re going back to work in an office anytime soon, we would love to talk to you about catering individual lunches for your team. (See #12)

Or if you’re getting together with a group of friends or family (no more than 10, of course), and you want Blackberry to provide the meal (or the treats), well, we’d be tickled pink (or purple) to deliver up some yum! Just call the store and ask for a manager or email: catering @ blackberry.cafe with your request!

Are you offering catering right now?

YES! We have our usual catering menu available. Since we can’t fill up our restaurants right now, we are excited for any opportunity to provide tasty food for a group of folks. We’ll even deliver individual boxed lunches or meals to you. Just email our catering manager: catering @ blackberry.cafe. We love to have a few day’s notice on catering orders, but if you are a day out and want to order catering, go ahead and call us. Just ask for a manager and we will see what we can do!

Can I get a house account for my office? 

Yes, we do that for folks who regularly order catering from us. Email bob @ blackberry. cafe and we’ll get that set up for you.

 

COVID-19 

Are face masks mandatory?

Yes. All of our staff are wearing face masks. And masks are required for all customers when you walk into Blackberry.

What are you doing to keep dishes and tables clean?

We are continuing to package a lot of our food to go, so even if you are dining in, you could be using takeaway packaging. 

Can I buy an alcoholic beverage?

Yes! We have bottles of wine and beer that are available for purchase, both for take home and dine-in. And per a new Illinois law, we are working on a specialty brunch cocktail as well! Note that at Blackberry, (per village laws) in order to enjoy an alcoholic beverage outside at a table, you must also order food as well.

When are you going back to your regular operating hours?

As of January 2021, we will be open from 7am-5pm seven days a week in Glen Ellyn, and 7am-3pm in La Grange! We will be evaluating later hours as we continue to transition.

What gives with all these new rules and regulations? Why are there so many? 

The majority of our systems are being updated to follow the mandates and protocols that have been put in place by the Governor’s office.

 

RUMORS…

I heard a rumor that you were unveiling a Gluten-Free bread option? Is this really true? I mean, we’ve been asking for years!

Why yes, it is true! We have yet to make a big social announcement as we have been slowly rolling out and training our team. To answer a few likely follow-up questions: yes, it is a brioche bun… yes, it was developed internally and is made in-house… yes, you can order it now.

What’s up with the hibiscus tea? 

It’s true. Our staple Tropical Hibiscus (via Rishi Tea) was discontinued a few years ago and we have been living off the remaining stock (which we bought out completely). BUT… we did develop a new (proprietary) BLACKBERRY HIBISCUS with Rishi that we are now serving up! You need to try it!

I’ve heard rumors of something called “Pinkety-Drinkety”… what is this?

Well, this is an internally referenced variation on our lemonade. It’s 90% lemonade with a shot or two of our newly released Blackberry Hibiscus! The perfect summer thirst-quencher!

 

Ok, if you’ve made it all the way to here, you’re committed. So we just want to say again, thank you so much for your support during this time. We are honored to be putting food on the table for you, wherever that table may be at the moment.

If you have a question that isn’t answered here, feel free to get in touch with us here.

Your friends,

Blackberry Management

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